Q: How does the organization reach the highest Levels of 'Resilient and progressive' (Level 5)?

This requires deep culture change and strategic guidance. The Pro and Next programs are the most effective tools for this. The Pro and Next programs provide the necessary Expert-guided support and transformative insights to secure the highest Levels of resilience.

Q: Is the Wave Learning Platform a standard component of all Program Plans?

The Wave Learning Platform is included as a standard feature starting with the Plus package. The foundational programs, like Shift , offer the flexibility to add Wave microlearnings as an Add-on .

Q: Are AI literacy and interventions like the Wall of Vote available separately?

Yes. The AI Literacy content pack is available as an Add-on with Plus and Pro. Standalone interventions, such as the Culture Scan , Skill Game Arcade , or Conversation Starter Game , can be purchased separately from the core Program Plans.

Question 1

What is the relationship between the Human Resilience Levels and Awareways programs?

Accepted Answer

The Levels (0 to 5) reflect the organization's current resilience, ranging from Unaware to Resilient. While every program contributes to growth, the intensity of the plan (Shift through Next) determines the speed and depth of behavioral change toward the desired Resilience Level.

Question 2

Which Awareways program fits if the organization is at a 'Reactive' or 'Basic awareness' Level?

Accepted Answer

Shift is the ideal start; this foundational program helps organizations leap from Level 1 (Reactive) to Level 2 (Basic Awareness). For achieving Level 3, the Plus program is the most appropriate choice.

Question 3

How does the organization reach the highest Levels of 'Resilient and progressive' (Level 5)?

Accepted Answer

This requires deep culture change and strategic guidance. The Pro and Next programs are the most effective tools for this. The Pro and Next programs provide the necessary Expert-guided support and transformative insights to secure the highest Levels of resilience.

Question 4

Is the Wave Learning Platform a standard component of all Program Plans?

Accepted Answer

The Wave Learning Platform is included as a standard feature starting with the Plus package. The foundational programs, like Shift, offer the flexibility to add Wave microlearnings as an Add-on.

Question 5

Are AI literacy and interventions like the Wall of Vote available separately?

Accepted Answer

Yes. The AI Literacy content pack is available as an Add-on with Plus and Pro. Standalone interventions, such as the Culture Scan, Skill Game Arcade, or Conversation Starter Game, can be purchased separately from the core Program Plans.

	Self-service support	Personal support	Dedicated expert support	Priority care support
Online FAQ
Ticket system
Phone
Implementation Specialist
Program Manager (behavioral change strategy & planning)
SOW vs SLA	Invoice	SOW	SLA	SLA
Customer co-create sessions
Reporting & Insights	Automated reports	Smart Reports	Strategic Advisory Reports	Transformational Insights
Implementation support	DIY Set-up	Light Touch Guidance	Hands-On Support	Tailored Onboarding

Level	Commitment	Minutes	Years
5	Full time team + network	120+	5+
4	Part time team + network	90-120	4-5
3	Full time team	60-90	3-4
2	Dedicated Full time individual	40-60	2-3
1	Dedicated Part time individual	10-40	1-2
0	Part time individual	0-10	0-1

The right awareness program
for your challenges

Awareways program plans

Shift

Phishing simulations

Shift Add-ons

Plus

Wave learning platform

Plus Add-ons

Pro

Expert-guided behavior strategy

Pro Add-ons

Next

Co-creation of content

Next Add-ons

Support services comparison

Awareways Human Resilience Model

FAQ

Expert support

Level	Resilience
5	Resilient and progressive
4	Proactive and embedded
3	Organized and structured
2	Basic awareness
1	Reactive
0	Unaware

The right awareness program for your challenges