Training management

“Trainings” in Wave are the primary way our users learn about topics like information security. These trainings contain lots of content, be it quizzes with questions or other various formats.

Content for a training is created by our Learning and Development specialists and one of our Programme Managers in collaboration with the client’s contact person.

When the content is approved, the Programme Manager submits a content request in JSON to our development team. A Technical Support Specialist could help the team in this process by:

• Setting up and releasing the training(s)
• Ensuring the integrity of the JSON file
• Checking the training content is correct
• Processing changes to the content

When things don’t work as expected in Wave, or when our colleagues require assistance, we receive tickets in our servicedesk. These issues span a wide range of topics, so we don’t expect our Technical Support Specialist to resolve them outright.

Instead, our Wave guardian can serve as our first line of defense, attempting to identify familiar problems and otherwise directing our development team to these issues. By taking ownership of reported issues, the guardian makes sure issues are not overlooked, are proactively responded to and making sure they’re being handled by the team in a timely manner.

Assisting the development team as the Wave guardian also means handling important tasks that are fundamental to complete the client’s program implementations of our platform. Examples are: 

• Setting up new environments and connections
• Adding or changing the logo, theme and languages of an environment
• Eventually: Reproducing reported bugs in order to help the team capture them

Our culturally diverse development team consists of a tech lead, a product designer and product owner, 2 front developers and 4 back end developers who all work 32-40 hours on a weekly basis. The team has weekly sprint meetings to discuss the progress of ongoing activities. We work from the office and from home.

What are we asking for?

Someone who…

• Can offer the team 12-16 hours support on a weekly basis 
• Has some technical knowledge of working with terminals, command lines and a general understanding of computer operations
• Understands, speaks and writes English
• Is living in the Netherlands and willing and able to work (partially) from our office in Utrecht

What do you get in return?

A varied job with plenty of room for personal and professional development. The organization is young and rapidly growing, providing ample opportunities for professional growth. The employment conditions are competitive and depend on relevant work experience.

Who are we?

Awareways approaches security and privacy awareness from a psychological, marketing, and communication perspective with the goal of changing behavior and culture. We assist our clients in establishing an overarching strategy so that employees become the strongest link in their organization’s security chain. We do this in an energetic and creative way. For more information, visit www.awareways.com.

At Awareways, we value diversity and continually strive to create an organization where everyone feels at home. As such, we are looking for people of diverse backgrounds and experiences (M/F/X) to form a strong and united team.

We’d love to meet you

If you see yourself fitting the profile above, great! In that case, we’d love to talk to you.

Please email your motivation letter and CV to Mati Kochen, mati@awareways.com with the subject line ‘Wave Guardian Vacancy’ and we will get in touch with you. During a coffee meeting, we can get to know each other and see if there’s a match.